RETURN & REFUND POLICY

CANCELLATION

Orders can be cancelled before they are shipped. If the order is cancelled before shipment, a full refund will be issued.

Once the order has been shipped, it cannot be cancelled.

RETURNS

Customers have the right to request a return within 14 days of receiving their order.

To be eligible for a return:
- the item must be unused
- in the same condition as received
- in its original packaging
- accompanied by proof of purchase

To initiate a return, please contact our customer support team at:
contact@les-editions-bruxelloises.com

The return address will be provided after your request is approved.

RETURN SHIPPING COSTS

- If the return is due to a customer decision (e.g. change of mind), the customer is responsible for return shipping costs.
- If the product is defective, damaged, or incorrect, we will cover the return shipping costs.

REFUNDS

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

LATE OR MISSING REFUNDS

If you have not received your refund:
1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank

If the issue persists, please contact us at:
contact@les-editions-bruxelloises.com

NON-RETURNABLE ITEMS

Custom or personalized items are not eligible for return.

LEGAL NOTICE

In accordance with applicable consumer protection regulations, customers have the right to withdraw from their purchase within 14 days after delivery.